Shipping & Returns

Shipping Policy

At Trilogy Solutions, we take pride in getting our product/s to you as quickly as possible. The is done via UK Royal Mail First Class Signed For (£4.99), please allow 1-3 working days for your delivery. Additionally, we deliver overseas (EU & Rest of the world) using Royal Mail International Tracked and Signed For (£11.99). Please allow 10-14 working days for your delivery. 

We offer FREE delivery on orders OVER £35.

 

All orders placed before 14:00 GMT are dispatched on the same working day. 

Deliveries to Europe usually arrives within 5-7 working days.

Deliveries to America, Australia, Asia, Middle East & Africa usually arrives within 10-14 working days.

It is the responsibility of the buyer to ensure the correct delivery address is provided to us as Trilogy Solutions will not be held liable for a miss-delivery. Proof of postage and order summary will be provided in such circumstances.

Return & Exchange Policy

You have 14 calendar days to return an item from the date you received it. In order to be eligible for a return, your item must be unused and in the same condition that you received it in (your item must be in the original packaging). Additionally, the receipt or proof of purchase must be with the item when sent back to us. Once, we have received your item, we will inspect it and notify you that we have received your returned item. We will then notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your debit card (or original method of payment). You will receive the payment within a certain amount of days, depending on your card issuer's policies.

Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

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